Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our user help crew is educated to swiftly care for all of our Linux website hosting customers’ requests and advise questions. Through our ticketing system, you are able to submit your question and a support crew member will go back to you within maximum 1 hour. In actual fact, practice has shown us that the typical reaction time period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • Our tech support service is provided by a team of licensed employees which are ready to answer your request immediately. You can easily get hold of the tech support crew by opening a customer assistance ticket from your Web Site Control Panel or by sending us an email message. On working days, you can also contact us on the phone or use the online chat option.

  • Intuitive help center

  • An Intuitive Help Section

  • Critchfield Web Hosting Services’s Control Panel includes a comprehensive know–how base which is included in all sections. In each part, you’ll find a Help button which will load for you a selection of step–by–step online classes on how to utilize a selected function or conduct a selected action. Moreover, we have produced tutorial films so you might get a better idea of the Control Panel’s interface.