Help and Support Channels

  • 1 hour ticket response time

  • A 60 minutes Inquiry Solution Guarantee

  • Our team of technicians will try their best to answer to your assistance enquiries within up to 1 hour. If, however, the trouble you have encountered requires help from our Administrators’ =Team,= we will forward the ticket to the person on shift and will post a note to notify you.

  • Top quality support service

  • Expert Client Assist Service

  • Our customer assist crew will be online for you 24x7x365 to to attend to all service demand tickets that you send. We offer technical help and support for the applications that are pre–installed on your hosting server. These include our custom created Web Site Control Panel, the chosen OS as well as the server administration panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • In the Web Site Control Panel that is included 100% free with the virtual server, you can find an instructive Help section, which incorporates all you should be informed about when controlling your web sites and software packages. We have included a wide array of how–to content articles and video guides that illustrate the essential site management responsibilities in an understandable manner.