1 hour ticket response
Quick support is our fundamental task and this is why we’ve got a team of trained technical support engineers who are prepared to provide a fast solution to any question that you could possibly have. Just open your customer support ticket from your Web Site Control Panel and we will get back to you within 1 hour in the worst case scenario. Actually, we strive hard and aim for a 20–minute support ticket response time.
An Exceptional Help Desk Service
Our customer service team members possess broad experience in the Linux website hosting sector and are skilled enough to come up with a quick solution to your problem. If, however, the case at hand is not within the competency of a customer support engineer, the client support ticket will be forwarded to a developer or sysadmin for additional investigation.
A User–Friendly Help Center Section
Included in the Web Site Control Panel is an easy–to–navigate Help section, which offers you a variety of information sources. You can browse through a constantly updated knowledge base offering web hosting account management articles and site administration articles, watch our educational video tutorials or take a look at our F.A.Q. library.