Client Support Channels
A 1–Hour Ticket Response Guarantee
We offer a one–hour response warranty for every ticket or email that you submit to the customer support staff. We’ll swiftly reply to all common inquiries and forward the case to our admins in case additional assistance is needed. If you take advantage of our Administration Services package, we will carry out any of the included server management services at a time that has been discussed with you earlier.
A Topflight Client Care Service
Our technical support team will be at your disposal round–the–clock should you require assistance while working with our Web Site Control Panel or with any of the apps that we preinstall on your behalf on the server. What is more if you need help tackling all the daily administration tasks on your server, you can order our Administration Services package, which includes backup hard drive storage space, Operating System updates every week, software installation and troubleshooting procedures, server monitoring and restarting services, etc.
An Easy–to–Navigate Help Area
We have equipped our Web Site Control Panel with a detailed knowledge base, which offers comprehensive explanations of its features and functionalities. Plus, we have filmed detailed video tutorials that will further demonstrate to you how to carry out a certain task or solve a typically experienced issue. All the how–to articles and the video tutorials are readily accessible from every Web Site Control Panel section through the Help and Videos buttons situated in the upper right corner.