A 99.9% Server Uptime
Our website hosting platform is based on a stable, top–hole hardware architecture and a heavily modified Linux version. That is why, regardless of what your site is, or how many web site visitors you have, or even in case there is a DDoS attack, our machines will stay up and your sites will stay accessible online.
All our Linux website hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, our guarantee remains the same.
A 99.9% Network Uptime
When you develop your own cloud hosting platform, it is crucial that you also build your own network infrastructure. That’s why we built a custom internal network in all our datacenters. Relying on enterprise–grade Juniper switches and routers, our internal network allows for faster–than–light data transfer speeds and is fully redundant.
This way you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter as well as in our Australian datacenter, irrespective of which hosting package you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting plans. If you’re not content with our web hosting services, or if you find them insufficient, or if you decide that you must have a Linux VPS packages instead of a cloud hosting account – you will receive a full refund, no questions asked.
All domain name registrations are nonrefundable, but you’ll retain total control over your domain names even if you terminate your web hosting account with us.
24/7 Technical Support
If you run a web hosting firm, your tech support engineers are of great importance. That’s the reason why we’ve conscientiously chosen a very skilled group of customer service technicians, each with lots of years of experience behind his back. With their help, our company offers 24x7 support with all our web hosting packages.
And not just that, our company offers a 1–hour response time guarantee. All questions are answered in less than an hour and our average ticket response time is under twenty minutes!