If you ever have any enquiries with regard to the hosting service or if you experience a problem with your sites, you will have to get in touch with the hosting provider’s help desk support team. It may not matter how swiftly they’ll respond when you've got a general inquiry, but an issue such as a failed application update, for instance, may result in your site becoming broken or unavailable on the World Wide Web. And the longer you have to wait for the support team to help you out, the longer the site will be inoperational. In case you offer goods or services online, any outage will influence your website in a harmful way and you can lose current or potential clients. Many hosting providers, predominantly resellers, answer emails and tickets within twenty four hours, but in the online world that is far too long, as visitors will scarcely ever revisit a website that isn’t functioning correctly for lengthy periods.

One-Hour Response Guarantee in Website Hosting

In case you’re using any of our Linux website hosting and you have an inquiry or experience some complication, you can touch base with us 24x7x365 by submitting a support ticket or by writing an e-mail and we promise that you’ll have an answer in less than 1 hour. If the issue can be solved, we’ll do it before we reply to you, while in case there’s something that you have to do on your end, we will provide you with all the needed info – what settings to check, what possible solutions to try out, etc. Normally, you’ll obtain a response within no more than thirty minutes, which suggests that waiting around for hours and hours or even for more than one day to obtain support is something out of the question. Our sixty-minute reply guarantee applies to any query that you may have – technical, general or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a technical support ticket through your hosting Control Panel or write an email connected to your semi-dedicated server, you will receive a response within maximum one hour. You can get in touch with us at all times with regard to technical, billing or general matters and considering the fact that we are available to you 7 days a week, you will always receive help without delay. Based on the specific issue or question, we’ll supply you with more information, resolve the obstacle if it has been caused by something that is within our reach or tell you how to proceed in case you need to modify some setting for an application that we don’t have access to. You can just forget about waiting around for a day for every single answer. The fact is, in the majority of cases we respond to tickets and emails within no more than twenty-twenty five minutes.