Integrated Ticketing System in Website Hosting
The ticketing system that we’re using for our Linux website hosting is not separate from the web hosting account. It is an integral part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any specific time with only a couple of clicks of the mouse, without having to leave your hosting account. The ticketing system includes a quick-search box, which will help you track the status of virtually any support ticket that you have opened in the past, if you need it. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to deal with a particular problem even before you actually send a ticket. The ticket response time is no more than one hour, which suggests that you can receive timely assistance whenever you need one and if our technical support staff advises you to do something within your account, you can do it immediately without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything connected with your account from one location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have an enquiry or run into a complication, you can get in touch with our support engineers right away without the need to log in to an entirely different interface. You can look through your web files or check a variety of settings within your account whilst opening a new ticket or reading the response to an older one. If you’ve got numerous tickets and you wish to track down a specific one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in no more than one hour irrespective of the essence of your enquiry or problem.