A ticketing system is the most widespread channel of correspondence that hosting providers offer to their customers. It is usually part of the billing account and is the best way to tackle an issue that takes some time to examine or that has to be forwarded to a server admin. In this way, all comments provided by either side will be stored in the exact same location in the event that someone else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it’s not included in the web hosting Control Panel, which suggests that you’ll need to log in and out of at least two accounts to carry out a specific task or to touch base with the company’s tech support staff. If you wish to manage a couple of domain names and each one is hosted in its very own account, you will need to use even more accounts simultaneously. In addition, it may take a significant period of time for the provider to process your ticket request.

Integrated Ticketing System in Website Hosting

The ticketing system that we’re using for our Linux website hosting is not separate from the web hosting account. It is an integral part of our all-encompassing Hepsia hosting Control Panel and you’ll be able to access it at any specific time with only a couple of clicks of the mouse, without having to leave your hosting account. The ticketing system includes a quick-search box, which will help you track the status of virtually any support ticket that you have opened in the past, if you need it. On top of that, you can see knowledge base articles that are relevant to different problem categories, which you can pick, so you can find out how to deal with a particular problem even before you actually send a ticket. The ticket response time is no more than one hour, which suggests that you can receive timely assistance whenever you need one and if our technical support staff advises you to do something within your account, you can do it immediately without needing to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was built with one objective in mind – that you should be able to manage everything connected with your account from one location and the trouble tickets make no exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, if you have an enquiry or run into a complication, you can get in touch with our support engineers right away without the need to log in to an entirely different interface. You can look through your web files or check a variety of settings within your account whilst opening a new ticket or reading the response to an older one. If you’ve got numerous tickets and you wish to track down a specific one, you can take advantage of the smart search option, which is available in the Help section of the Hepsia Control Panel. We will make sure you get an answer in no more than one hour irrespective of the essence of your enquiry or problem.