24/7 Customer Support in Website Hosting
All our Linux website hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our web hosting services before you make a purchase or you are a current customer and you have any question or some difficulty, you will be able to contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; emails and support tickets for more technical issues or any troubles that require longer time to investigate and take care of. Unlike various other web hosting providers, our trouble tickets feature a guaranteed max reply time of only 1 hour, therefore regardless of what the issue is, it'll be resolved timely and you will not waste days in order to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get well-timed support, in particular when your web site is not working efficiently for some reason. All our Linux semi-dedicated hosting feature 24/7 customer and technical support, thus in case something comes up, you will be able to use plenty of ways to contact us - telephone line with multiple local numbers around the world, live chat, emails and support tickets. The first two choices are for billing, pre-sales and common issues, so that if you don't have an account yet, for example, you'll be able to receive additional details about our services, or we can assist you with simpler technical issues. The next two methods are for solely tech issues or everything that's more time-consuming because it is much easier to follow the correspondence between you and our support team. The warranted max response time for them is only one hour, the typical one - 15-20 minutes, therefore you won't have to wait for a whole day so as to get support like you may need to do with other service providers.
24/7 Customer Support in VPS
In case you have a Virtual Private Server from our company, you can contact us 24/7 for every server-related issue or forvarious issues and questions with regard to the pre-installed software the server comes equipped with. In case you haven't purchased your virtual private server plan yet, you can learn a lot more about our solutions by giving us a phone call or by using our live chat service. For more tech issues, you'll be able to send an e-mail message or open a ticket through your billing Control Panel and you'll get support within no more than one hour irrespective of the time of the day, even on weekends and holidays. The actual answer time normally doesn't exceed 30 mins. If you need assistance for third-party software, you will be able to use the Managed Services upgrade that you can include to each and every VPS package and our administrators will help you with any set up or troubleshooting issue you have experienced.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time guarantee, you will enjoy quick support when you buy a dedicated server from our company. Our customer and technical support crews are available 24/7/365, so any time you open a ticket from your billing account or you send an email related to any kind of problem with the server or the pre-installed software on it at any time of the day, you'll get a response within one hour, even during holidays. Our ticketing system is the better option in case the issue in question requires a longer period of time to be solved or in case it has to be forwarded to our administrators, as it's far more convenient to keep track of the communication sent on both sides. For general, sales and billing issues/inquiries, you'll be able to give us a call or talk to a live representative using our chat service. If you include the Managed Services upgrade to the server plan, our admins can also support you with third-party software set up and troubleshooting and just like the standard support, this service is available 24/7 as well.